Please read these Terms of Use carefully before using queerwellbeing.com.
By accessing or using our website and services, you agree to be bound by these terms. If you do not agree, please do not use our services.
1. About QueerWellbeing: QueerWellbeing ("we," "us," "our") is an independent LGBTQ+ wellbeing directory and content platform operated by Michael Hammerschlag, a psychologist and sexologist, based in Spain. We provide a directory of affirming professionals and organisations, a job board, wellbeing content, events listings, helplines, and a shop.
Contact: hello@queerwellbeing.com
2. Acceptance of Terms: By visiting or using queerwellbeing.com, you confirm that you are at least 18 years of age (or the equivalent minimum age in your jurisdiction) and that you agree to these Terms of Use. These terms form a legally binding agreement between you and QueerWellbeing. We may update these terms from time to time. Continued use of the site after changes are posted constitutes acceptance of the updated terms. We will note the date of the most recent update at the top of this page.
3. What We Offer: QueerWellbeing provides: A directory of LGBTQ+ affirming professionals, local queer organisations, helplines, and events; queer wellbeing content and articles; a job board; a shop selling physical and digital products; a newsletter; and a Discord community. All content on this site is provided for informational purposes only and does not constitute medical, legal, financial, or professional advice of any kind. We are a directory and content platform, not a healthcare provider.
4. Important Disclaimer: Not a Healthcare Provider: QueerWellbeing is NOT a medical or healthcare service. Nothing on this site should be construed as medical advice, diagnosis, or treatment. We are an information resource only. We do not verify or endorse any provider, organisation, or resource listed in our directory. We cannot guarantee: The accuracy or completeness of any listing; That a listed provider is currently practising or accepting new patients; The quality, safety, or suitability of any listed provider or resource; That any listed provider holds current professional licences or insurance. Before engaging with any provider or resource listed on this site, you are responsible for conducting your own due diligence, including verifying credentials and checking that a provider accepts your insurance or payment type. For medical concerns or emergencies, please contact a qualified healthcare professional or emergency services directly.
5. Directory Listings: Providers, organisations, and businesses may submit listings to our directory. By submitting a listing, you represent that: All information submitted is accurate, current, and complete; You have the authority to submit the listing; The listing does not infringe the intellectual property rights of any third party; You hold all necessary professional qualifications and licences claimed in the listing. We reserve the right to refuse, edit, or remove any listing at our discretion. We are not obligated to publish submitted listings. Listings may be removed if they are found to be inaccurate, misleading, or inconsistent with our community values. Listing information that is publicly submitted will be publicly visible. Do not include information in your listing that you do not want to be public. To request amendment or removal of a listing, contact hello@queerwellbeing.com, or make the changes directly through your account on the website.
6. Intellectual Property: Our content: All original content on QueerWellbeing.com and our social media, including text, graphics, logos, and design, is owned by or licensed to QueerWellbeing and is protected by copyright law. You may not reproduce, distribute, or create derivative works from our content without our prior written permission. You are welcome to share links to our content, credit us properly, and quote brief excerpts for non-commercial purposes.
Your content: If you submit content to us (such as a directory listing, review, or message), you retain ownership of that content. By submitting, you grant us a non-exclusive, royalty-free licence to display and use that content in connection with our services.You confirm that any content you submit does not infringe the rights of any third party and complies with these terms.
7. The Shop: Our shop sells physical products (such as stickers and apparel) and digital products (such as journals and guides). By making a purchase, you agree to our shop terms, including: All prices are displayed in the currency shown at checkout; A portion of shop proceeds is donated to an LGBTQ+ organisation of the month, as selected by our community; Digital products are non-refundable once downloaded; Physical products are subject to our returns and shipping policies, which are available at checkout; Payment processing is handled securely by our payment provider. We do not store your full card details.
8. Directory Membership and Payments Membership tiers: Providers and organisations can be listed in the QueerWellbeing directory under one of the following membership tiers. Each tier offers different levels of visibility and benefits: Free tier: a basic public listing in the directory at no cost. Tier 1: a paid listing with enhanced visibility and additional features. Tier 2: a paid listing with further increased visibility and a broader set of benefits. Tier 3: the highest paid tier, offering maximum visibility and the full suite of member benefits. The specific perks and features associated with each paid tier are described on the membership page at queerwellbeing.com. We reserve the right to update tier features and pricing with reasonable advance notice.
Billing and payment: Paid memberships are billed either monthly or annually, depending on the billing cycle you select at the time of sign-up. Annual billing is paid in full at the start of each billing period. Monthly billing is charged on the same date each month. Payment is processed securely by our payment provider. We do not store your full card details. By subscribing to a paid tier, you authorise us to charge your chosen payment method on a recurring basis for the billing cycle selected.
Managing your membership: You can upgrade, downgrade, or cancel your membership at any time through your account on queerwellbeing.com. Changes to your billing cycle or tier will take effect at the start of the next billing period unless otherwise stated. Cancellations made before the end of a paid billing period will not be refunded for that period, but your listing will remain active until the period ends.
Free tier: The free tier is available at no cost and will remain so. A free listing gives providers and organisations a presence in the directory and access to the QueerWellbeing community. No payment details are required to create a free listing.
9. User Conduct: When using QueerWellbeing, you agree not to: Use the site for any unlawful purpose; Submit false, misleading, or inaccurate information; Harass, threaten, or harm other users or listed providers; Scrape, harvest, or mine data from the site without our permission; Attempt to gain unauthorised access to any part of the site; Use the directory for spam, solicitation, or commercial purposes not authorised by us; Post or transmit content that is discriminatory, hateful, or harmful; Impersonate any person, provider, or organisation. We reserve the right to remove content and/or restrict access for any user who violates these terms.
10. Third-Party Links and Resources: Our site contains links to external websites, helplines, and resources. These are provided for your convenience. We are not responsible for the content, accuracy, or privacy practices of any linked third-party site. Linking to a resource does not constitute an endorsement. When you click a link and leave queerwellbeing.com, the terms and privacy policy of the destination site apply to your visit there.
11. Disclaimer of Warranties: QueerWellbeing is provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that: The site will be available at all times or free from errors; Any information on the site is accurate, complete, or current; The site is free from viruses or other harmful components; To the fullest extent permitted by applicable law, we disclaim all implied warranties including merchantability, fitness for a particular purpose, and non-infringement.
12. Limitation of Liability: To the maximum extent permitted by law, QueerWellbeing and its operators, affiliates, and contributors will not be liable for any indirect, incidental, special, or consequential damages arising from your use of this site or its content, including but not limited to: Reliance on any directory listing or resource; Any interaction with a listed provider or organisation; Loss of data or business interruption; Any errors or omissions in content. Our total liability for any claim arising out of your use of this site shall not exceed the amount you paid us in the 12 months preceding the claim.
13. Indemnification: You agree to indemnify and hold harmless QueerWellbeing and its operator from any claims, losses, damages, or expenses (including reasonable legal fees) arising from your use of the site, your submission of content, or your breach of these terms.
14. Governing Law: These Terms of Use are governed by the laws of Spain. Any disputes arising from these terms or your use of the site will be subject to the exclusive jurisdiction of the courts of Andalucía, Spain, unless otherwise required by applicable consumer protection law in your jurisdiction. If you are a consumer in the EU, you may also have access to the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
15. Changes to These Terms: We reserve the right to update these Terms of Use at any time. We will update the date at the top of this page when changes are made. For significant changes, we will notify newsletter subscribers by email. Continued use of the site after changes are posted constitutes your acceptance of the updated terms.
16. Contact Us: If you have any questions about these Terms of Use, please contact us:
QueerWellbeing
hello@queerwellbeing.com
queerwellbeing.com
This Privacy Policy describes how QueerWellbeing ("we," "us," or "our") collects, uses, and protects your personal information when you visit queerwellbeing.com or interact with our services. We take your privacy seriously, especially given the sensitive nature of the communities we serve. Questions? Contact us any time at hello@queerwellbeing.com.
1. Who We Are: QueerWellbeing is an independent LGBTQ+ wellbeing directory and content platform based in Spain. We provide a directory of affirming professionals and organisations, a job board, wellbeing content, event listings, helplines, and a shop.
2. What Information We Collect: Information you give us directly: Email address (when you sign up for our newsletter or mailing list); Name (if you contact us or submit a directory listing); Payment information (for shop purchases — processed securely by our payment provider; we do not store full card details); Directory listing information, if you submit a provider or organisation listing (name, contact details, picture, professional information); Any information you include when contacting us.
Information collected automatically: When you visit our website, certain technical information is collected automatically, including: IP address and approximate location (country/region level); Browser type and device information; Pages viewed, time on site, and referring URLs; Search queries within the site; This information is used to maintain site security, analyse traffic, and improve the user experience. It does not identify you personally.
A note on sensitive information: We are aware that visiting an LGBTQ+ platform can itself reveal sensitive information about you. We do not intentionally collect information about your sexual orientation, gender identity, health status, or other sensitive categories unless you voluntarily provide it (for example, when submitting a directory listing). We will never sell or share this kind of information. Where possible, we minimise data collection to protect you.
3. How We Use Your Information: We use the information we collect to: Send you our newsletter and updates (only with your consent); Process orders from our shop; Respond to your inquiries and support requests; Maintain and improve the website and directory; Analyse site usage to understand what is helpful to our community; Comply with our legal obligations; We do not use your data for automated decision-making or profiling. We do not sell your data to third parties. We do not use your data for targeted advertising.
4. Legal Bases for Processing (GDPR/UK GDPR): If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal data under the following legal bases: Consent: for email marketing and newsletters. You can withdraw consent at any time by clicking the unsubscribe link in any email. Contract performance: to fulfil orders you place in our shop. Legitimate interests: to maintain the security and functionality of our site, improve our services, and prevent fraud. Legal obligation: where required by applicable law.
5. Cookies and Tracking Technologies: We use cookies and similar technologies to make the site work properly and to understand how it is being used. See our full Cookie Policy for details. In brief: Strictly necessary cookies: required for the site to function (e.g. WooCommerce session cookies for the shop). Analytics cookies: we use Google Analytics to understand site traffic. This may set cookies that track your behaviour across visits. Preference cookies: to remember your settings. You can manage your cookie preferences at any time through the cookie banner or your browser settings. Note that disabling certain cookies may affect how the site works.
6. Third-Party Services: We work with a small number of trusted third-party services to run the site. These include: Brevo: email marketing and newsletter delivery; WooCommerce / WordPress: shop and site infrastructure; Elementor: visual building of the website ;Directorist: plugin for directories; Google Analytics: website analytics; Payment processors: for shop transactions (e.g. Stripe or PayPal; specific processor displayed at checkout); Hosting provider: for site hosting and securityEach third party has their own privacy policy. We only share the minimum information necessary for each service to function. We do not permit third parties to use your data for their own marketing purposes. We may also contain links to external websites, helplines, or organisations. We are not responsible for the privacy practices of those sites and encourage you to read their policies.
7. Directory Listings: If you submit a listing to our directory (as a provider, organisation, or business), the information you submit will be publicly visible on the site. This includes your name, contact details, location, and professional information. Please only submit information you are comfortable making public. You can request removal or amendment of your listing at any time by accessing your account settings on the website or emailing hello@queerwellbeing.com.
8. Important Notice: We Are Not a Healthcare Provider: QueerWellbeing is an information and directory service. We are not a healthcare provider. Nothing on this site should be taken as medical advice, diagnosis, or treatment. We do not screen or vet listed providers and cannot guarantee the accuracy of listing information or the quality of care provided. Before engaging with any provider or resource listed on this site, please do your own due diligence. For medical concerns, please consult a qualified healthcare professional or emergency services.
9. How Long We Keep Your Data: We keep your data only for as long as necessary: Newsletter subscribers: until you unsubscribe, after which your data is deleted from our active lists within 30 days. Order data: as required by applicable tax and accounting law (up to 7 years in Spain). Contact enquiries: up to 2 years, or until resolved. Analytics data: as per Google Analytics default retention settings.
10. Children: Our services are intended for people aged 18 and over. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected data from a minor, we will delete it promptly. If you believe we have received data from someone under 18, please contact us at hello@queerwellbeing.com.
11. Your Rights: Depending on where you are located, you may have the following rights regarding your personal data: Right to access: request a copy of the data we hold about you; Right to rectification: ask us to correct inaccurate data. Right to erasure ("right to be forgotten"): ask us to delete your data; Right to restrict processing: ask us to limit how we use your data; Right to data portability: receive your data in a portable format; Right to object: object to processing based on legitimate interests; Right to withdraw consent: for any processing based on consent (e.g. newsletter), you can withdraw at any time.To exercise any of these rights, email us at hello@queerwellbeing.com. We will respond within 30 days (or within the timeframe required by applicable law). We will not charge a fee for reasonable requests. If you are in the EU or UK and are unhappy with how we handle your data, you have the right to lodge a complaint with your local data protection authority. In Spain, this is the Agencia Espanola de Proteccion de Datos (aepd.es).
12. Data Security: We take reasonable technical and organisational measures to protect your personal data from unauthorised access, disclosure, or loss. These include SSL/HTTPS encryption on all pages, restricted access to databases, and working only with reputable third-party providers. No online system is completely secure. In the unlikely event of a data breach that affects your rights and freedoms, we will notify you and the relevant authorities as required by law.
13. Do Not Track: Our website does not currently respond to browser Do Not Track (DNT) signals, as there is no industry-wide standard for how these should be interpreted. You can manage tracking through your cookie preferences or browser settings.
14. Changes to This Policy: We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. For significant changes, we will notify newsletter subscribers by email. We encourage you to check this page periodically.
15. Contact Us: If you have any questions about this Privacy Policy or how we handle your data, please contact us:
QueerWellbeing
hello@queerwellbeing.com
queerwellbeing.com
This Cookie Policy explains what cookies are, which ones we use on queerwellbeing.com, and how you can manage them. It should be read alongside our Privacy Policy.
1. What Are Cookies? Cookies are small text files stored on your device (computer, phone, tablet) when you visit a website. They allow the site to remember information about your visit, such as your preferred language, items in your shopping cart, or whether you have accepted the cookie banner. Cookies cannot give us access to your device or any information beyond what you share with us directly. They are widely used across the web to make websites work properly and to gather analytics information.
2. Why We Use Cookies: We use cookies for the following purposes: To make the website function correctly (e.g. managing your shop cart and checkout); To remember your preferences (e.g. cookie consent settings); To understand how visitors use the site so we can improve it (analytics). We do not use cookies for targeted advertising or to build advertising profiles.
3. Types of Cookies We Use
Strictly necessary cookies:These cookies are essential for the website to work. They enable core functions like page navigation, security, and the shopping cart. The site cannot function properly without them. These cookies do not require your consent.
Functional cookies: These cookies allow the website to remember choices you make (such as your cookie preferences) and provide enhanced features. They are not strictly necessary but improve your experience.
Analytics cookies: We use Google Analytics to understand how visitors interact with our site: which pages are visited, how long people stay, and where traffic comes from. This helps us improve the platform and understand what content is most useful to our community. Analytics cookies require your consent. Google Analytics data is aggregated and does not directly identify you. You can opt out of Google Analytics across the web by installing the Google Analytics Opt-Out Browser Add-on: tools.google.com/dlpage/gaoptout.
4. Cookies We Use: The following cookies are currently in use on queerwellbeing.com:
woocommerce Provider: queerwellbeing.com Purpose: Manages your shopping cart and checkout session Type: Strictly necessary Duration: Session
wordpress_logged_in Provider: queerwellbeing.com Purpose: Keeps you logged in if you have an accountType: Strictly necessaryDuration: Session / 14 days
wp-settings Provider: queerwellbeing.com Purpose: Stores your WordPress interface preferencesType: FunctionalDuration: 1 year
cookie_notice_accepted Provider: queerwellbeing.com Purpose: Remembers that you have accepted or set cookie preferences Type: Functional Duration: 1 year
ga, _gid, _gat Provider: Google AnalyticsPurpose: Used to distinguish users and throttle request rate for analyticsType: AnalyticsDuration: Up to 2 years
gac Provider: Google Analytics Purpose: Stores campaign-related information (if Google Ads is used)Type: AnalyticsDuration: 90 days
We will update this list if new cookies are added to the site.
5. Third-Party Cookies: Some cookies on our site are set by third-party services. These third parties may also set their own cookies in accordance with their own privacy policies:
Google Analytics (analytics.google.com/analytics): Google's privacy policy applies: policies.google.com/privacy
WooCommerce / WordPress: functional cookies for the shop and site.
We do not have direct control over third-party cookies. Please refer to each provider's privacy policy for more information.
6. Your Cookie ChoicesCookie banner: When you first visit queerwellbeing.com, you will see a cookie banner where you can accept or decline non-essential cookies (analytics and functional). You can change your preferences at any time via the cookie settings link in the footer.
Browser settings: You can configure your browser to refuse some or all cookies, or to alert you when cookies are being set. Instructions for the main browsers:
Chrome: Settings > Privacy and security > Cookies and other site data
Firefox: Settings > Privacy & Security > Cookies and Site Data
Safari: Preferences > Privacy > Manage Website DataEdge: Settings > Cookies and site permissions
Please note: disabling strictly necessary cookies will affect how the site works. The shopping cart and checkout will not function without them.
Google Analytics opt-out: You can opt out of Google Analytics tracking entirely by using the browser add-on available at: tools.google.com/dlpage/gaoptout
7. Do Not TrackOur website does not currently respond to browser Do Not Track (DNT) signals. You can manage your tracking preferences through the cookie settings described above.
8. Changes to This Cookie PolicyWe may update this Cookie Policy from time to time as we add new features or change the tools we use. We will update the date at the top of this page when changes are made. Significant changes will be communicated through our newsletter.
9. Contact UsIf you have any questions about our use of cookies, please contact us:
QueerWellbeing
hello@queerwellbeing.com
queerwellbeing.com
